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Service in My Eyes(服务之我见)

时间:2012年12月08日来源:本站原创作者:kcceo点击: 【字体:

[导读]: 精彩导读:Firstly, moves our customer. The move is one kind of mind tremor and the emotion sublimation.(感动我们的客户。感动是一种心灵的颤动和情感的升华。)Usually works, I pay great attention to details

    精彩导读:Firstly, moves our customer. The move is one kind of mind tremor and the emotion sublimation.(感动我们的客户。感动是一种心灵的颤动和情感的升华。)Usually works, I pay great attention to details, such as a towel in the summer, a cup of boiling water in the winter,or an urge in the sleet day.(平时工作中,我很注重细节,夏天一条毛巾、冬天一杯开水、雨雪天一声叮咛。)In the process of handling the service, I chat with the customer initatively, for instance, which school are children in? what’s kind of their results? How about the old people’s body? and so on. from strange to be known, from a customer to be a friend,I use self way to pull close the distance with the customer.(在办理业务的过程中,我主动与客户拉家常,例如子女在哪里上学,成绩怎么样,老人身体怎么样等等,从陌生到熟悉,从客户到朋友,我用自己的方式拉近与客户的距离。)

    文章正文:

    Ladies and gentlemen, today I’m very happy to be here to share with u some of my thoughts on the topic of service.(尊敬的女士们,先生们,很高兴今天能就服务这一话题谈谈我的想法。)

    Before my presentation, I’d like to ask all of you a question. (在我演讲之前,我想问大家一个问题。)here is a sufficient big paper , and what you need to do is to repeat such action: 50% discount, and without stop folio. (这里有一张足够大的纸,你所要做的是重复这样的动作:对折,不停地对折。)while you have reduced this paper by one half 51 time, can u guess how thickness can be reached ? (当你把这张纸对折了51次的时候,你能想象所达到的厚度有多少?) In fact, what be reached thickness is not that one refrigerator is so thick or 2nd floor is so thick, this thickness approaches in distance between the sun and the earth. ( 当你把这张纸对折了51次的时候,所达到的厚度不是一个冰箱那么厚或者两层楼那么厚,这个厚度接近于地球到太阳之间的距离。)

    Ladies and gentlemen, Paper folding, is not the repetition for time , but the thickness as needing to reach from distance between the earth and the sun.(女士们,先生们。 折纸,不是为了一遍遍的重复,而是要达到从太阳到地球之间距离般的厚度。) The significance serving is also depended on with here. (服务的意义也在与此.) high quality service is neither stiff words repeated nor formatted procedure, but Effective communicating and exchange between us and the customer.(高品质服务既不是枯涩服务语言的重复,也不是机械的动作规范,而是我们与客户之间的有效沟通和交流。) then, to reach the goal, what can we do?( 那么为了达到与客户有效沟通与交流这一目标,我们能做些什么呢?)

    Firstly, moves our customer. The move is one kind of mind tremor and the emotion sublimation.(感动我们的客户。感动是一种心灵的颤动和情感的升华。)Usually works, I pay great attention to details, such as a towel in the summer, a cup of boiling water in the winter,or an urge in the sleet day.(平时工作中,我很注重细节,夏天一条毛巾、冬天一杯开水、雨雪天一声叮咛。)In the process of handling the service, I chat with the customer initatively, for instance, which school are children in? what’s kind of their results? How about the old people’s body? and so on. from strange to be known, from a customer to be a friend,I use self way to pull close the distance with the customer.(在办理业务的过程中,我主动与客户拉家常,例如子女在哪里上学,成绩怎么样,老人身体怎么样等等,从陌生到熟悉,从客户到朋友,我用自己的方式拉近与客户的距离。)

    The high quality service is far more than moving our customer. actually it’s the heart and heart's exchange.(优质的服务仅凭感动我们的客户是远远不够的,我们还需走进客户的心灵。优质的服务其实是心与心的交流。) only Enter the customer ‘s heart, learn the customer’s demand, and recommend the right financial products, can we hold the customer truly. (走进客户的心,从客户的需求出发,来推荐我们的金融产品,才能真正抓住客户。) This requests us to listen to the customer’s suggestion, to accumulate data in usually. When to concrete service time,  we should cater to the customer’s psychology on own initiatively, and make reasonable family investment plan for those fine customer ,wealthy and powerful family. (这就要求我们在平时服务中多听客户的建议,多积累资料,到了具体服务时,主动迎合客户的心理,尤其是一些老客户、大户、优良客户,为他们制定合理的家庭理财计划。) the service comes from sincerely, only through the heart intimate service, can  we establish the long-term stability client base.(服务源自于真诚,只有通过心贴心的服务才能走进客户的心,才能建立起长期稳定的客户群。)

    Last but not least,Providing customer the over value service. The over value service is range of service extending. This requests us don’t forget to help people to overcome their difficulties. (最后一点也很重要,那就是为客户提供超值服务。超值服务是服务范围的延伸。在平时工作中,时刻不忘为客户排忧解难。413字)

    It may be difficult to say what actually to be about good service in such brief time.(我们可能很难在如此短暂的时间内说明优质的服务究竟应该是怎样的。)In my eyes, no matter what difficulties u will meet with, if we can consider the problem conversely, and serve sincerely, we will finally gain the customer’s  accepetion. (在我看来,无论我们遇到什么样的困难,只要做到换位思考以及真诚服务,我坚信最终会得到顾客的认可。)Just as what the saying tell us: “As u sow, so shall you reap!”(就象一句话所说“一份耕耘,一份收获”。)

    So go ahead, members of CCB, let’s do from detail, let’s do from ourselves, then accumulate the thickness as needing to reach from distance between the earth and the sun.  (努力吧,建行人们!让我们从细节做起,从我做起,去积累地球到太阳的厚度。)

    That’s all. Thank you!

(作者:齐老师 编辑:kcceo)

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